Customer Success Manager Guadalajara Mexico

Introduction

Hey there! At Prometeo Talent our goal is to connect exceptional talents like you with innovative leaders in the industry. We are delighted to introduce our clienta company that provides appropriate solutions to scale optimize and transform their commercial operations with personalized participation models to mediumsized companies..We invite you to read this positions details and then apply

Position Overview

The Customer Success Specialist will play an instrumental role in supporting Customer Success functions by providing strong administrative and implementation support to our team and clients.

Key Responsibilities

• Providing postsale firstlevel technical support to our customers (via email).
• Fulfilling administrative requests.
• Populate update and manage client sites.
• Evaluate and report on customer satisfaction to Customer Success teams.
• Assist with highly sensitive requests or issue escalations as needed.
• Daily data entry and administration support to the team.
• Providing support to our existing customers.

Required Experience/Skills

Experience in administrative work/customer service.

Excellent written and verbal skills.

Good working knowledge of Excel.

Advanced level ofEnglish.

Enjoy great benefits

• Competitive salary
• Health insurance
• Days of paid vacation per year
  
• Hybrid work
• Mexico holidays
• Christmas bonus