Customer Service Officer Insurance - Italian Market

Why apply

You will work for one of the largest and most professionalinsurance companies in Luxembourg

You will work alongside caring individuals who put customer satisfaction at first

You will work in a company that promotes worklife balance and offers a positive work environment.

About the offer

Permanent contract

Location : Luxembourg

Top 3 Key competencies :

• Customer Centricity
• Attention to details
• Rigour

About our client

Sector : Insurance

Values : Participation Proactivity Empathy

Employees : Worldwide: More than 5000

Your missions

As Customer Service Officer you will :

• Support with all activities related to client andpartner including requests and transactions processing and correct any issue on their contract / policy;
• Provide support and expertise for the decision making regarding the specifics casesensure cases implementation and followup;
• Be in charge ofresponding in an effective professional and timely manner to the queries received from several clientspartners or sales colleagues;
• Ensure that you are consistently ensuring a high level of service;
• Coordinate with other internal departments toensure that changes in processes procedures are followedup upon.

Your ideal profile

• A minimum of 3 years of experience working in a customer service departmentwithin the financial/insurance sector
• Experience of working with contract/policy administration systems insurance products
• Experience in client/partner relationship management
• Excellent communication skills (being able to build effective relationships and adapt communicationstyle to the counterparty always in a professional manner)
• Ideally you have been working at client service desk in an Insurance Company client support role forthe italian market
• Fluency in French Italian any other European language is an asset
  

A candidate experience with Source Up its

• Carry out a skills assessment (soft skills and technical skills) in order to better define your professional project
• Access to your test results to guide you to your best career choices
• Interview coaching session before the client meeting
• Consistent and fair recruitment process with respect transparency and trust