Helpdesk Consultant

Upgrade Your Global Tech Career with an International Client.

We are on the hunt for an exceptional individual who is eager to make their mark on the global stage create a lasting industry legacy and enjoy all the benefits of working close to home. In this role you ll be at the forefront of the construction services with the chance to shape our client s international presence. Imagine collaborating with industry experts from around the world leveraging your expertise and leaving an indelible mark on a global landscape.

The Helpdesk Consultant is responsible for meeting and exceeding client service level agreements (SLAs) by responding to all maintenance requests effectively managing all active jobs and providing support to all contractors and subcontractors.

• Experience in a Helpdesk role within a Facilities Management Building or Construction environment (preferred)
  
• Highly proficient user of Word Excel and Power Point
  
• Prior experience in planning scheduling and/or prioritising caseloads or jobs
  

Skills / Qualifications

• Excellent verbal and written communication skills
  
• Emotional intelligence
  
• Business Awareness
  
• Strong attention to detail
  
• Ability to prioritize and manage competing priorities
  
• Excellent influencing and negotiating skills
  
• Extraordinary Customer Service Skills
  

Behavioral Competencies

• Empathetic
  
• Works well under pressure
  
• Willing to learn
  
• Patient
  

Helpdesk

• Work Orders and Purchase Orders:
  

• Create and update workorders as required
  
• Ensure all contracts have Work Orders and Purchase Orders created within CMMS database
  
• Ensure all Work Orders have client orders (where applicable)
  

• Client Liaison and Job Prioritization
  

• Answer calls and action Client / Contractor / Employees requests as required
  
• Calli and book in the appropriate Trades for emergency calls to ensure properties are safe
  
• Monitor and prioritize incoming jobs
  
• Action and prioritize all Helpdesk email items
  
• Ensure all helpdesk requests are actioned within agreed timeframes and SLA s
  
• Update each job status(s) within required systems (CMMS/ Client Database(s)/phone/email)
  
• Update Client systems as required
  
• Liaise with Clients as necessary
  

• Any other duties as required or directed by the Help Desk Manager
  

Compliance

• Comply with all Helpdesk processes and procedures
  
• Comply with CBC policies and procedures
  
• Ensure you keep up to date with implemented changes and information
  

• Day 1 HMO coverage
  
• Competitive Package
  
• Permanent WFH arrangement
  
• Prime office location
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

At our client CBC Group you ll be a part of a trusted provider of integrated facilities management asset management and construction services across Australia. With a commitment to quality safety and sustainability CBC offers a toptier service delivery model with a personalized touch typically found in boutique operators. When you join our clients team you gain access to a wealth of knowledge and a company culture built on longterm relationships and unwavering dedication to their clients.

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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