Client Retention Specialist

Hi there! We are Jules and our client is looking for a Retention Specialist!

About The Position
The Director of Retention will be responsible for all retention/lifecycle marketing
initiatives. This includes full ownership of channels like (but not limited to): email SMS
loyalty programs referral programs postcard marketing transformation challenges
etc. with emphasis on maximizing customer LTV (Lifetime Value) and retention rates.

This role requires a mix of strategic planning critical thinking and the ability to execute and assess the
performance of individual retention programs. The ideal candidate will have experience
in both the tactical and strategic elements of customer retention.

Job Responsibilities
Full ownership of driving and maximizing customer LTV and all related metrics (repurchase rate margin units per transaction average order value time to second order etc.).
Manage and oversee all aspects of retention channels. This includes but is not limited to: calendar planning automation strategy customer journey optimization building and deploying campaigns etc.
Track analyze and report on all key customer and business KPIs.
Consistently build out a robust marketing campaign calendar using all marketing channels at your disposal.
Optimize existing CRM automation and identify opportunities for new automation based on gaps in the customer lifecycle.
Partner with acquisition and design teams to develop effective integrated crosschannel campaigns.
Aggregate and mine customer profiles preferences and purchases across all available databases to improve targeting and segmentation.
Deploy strategies for growing our email and SMS list.
Implement a testing roadmap and strategy.

Job Requirements
Advanced level of English
Deep retention marketing experience (email SMS etc.) with DTC ( DirecttoConsumer) brands
Ideal candidate has experience with Klaviyo Attentive Sendlane and Shopify Plus
Thorough knowledge of database analytic tools and CRM technology.
Knowledge of email/SMS best practices including targeted lists deliverability and CANSPAM/antispam legislation.
Prior experience in directtoconsumer (DTC) ecommerce businesses.
Preferred candidate is adaptable enjoys a fastpaced environment and has a strategic mindset
Experience with Figma Photoshop or similar design tools is a plus but not required.

Benefits
Monthly salary ranging from $1500$2500 dependent upon experience and skills
Paid Time Off (Vacation Sick and Public Holidays)
Bonuses

If this opportunity sounds good to you send us your resume!