GA DOL Systems Analyst 2

Engagement Type

Contract

Short Description

Imaging deployment & technical support of laptops desktops & peripherals to inhouse & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backuprestore hardware surplus

Complete Description

*Local Candidates in the Macon GA area

*MUST WORK ONSITE IN ASSIGNED COVERAGE AREA*

Provide onsite desktop support for customers located within assigned locations.
Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies procedures and rules.
Install & support network devices providing business critical service
Perform end user data backup and recovery ensuring attention to detail
Process surplus equipment according to established procedures proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
Open/document/track problem tickets escalating to appropriate workgroups when required.
Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.

Required/Desired Skills

Skill Required/Desired Amount of Experience Vocational/Technical degree in computer applications computer technology or a closely related area from an accredited college Required 0 Experience with troubleshooting network connectivity issues in both LAN and WAN environments Required 2 Years Experience imaging and deploying laptops Required 2 Years Experience providing desktop/laptop computer hardware support Required 2 Years Experience supporting Microsoft Outlook email client Required 2 Years Experience supporting Microsoft Office 2013 or higher Required 2 Years Experience supporting remote workers and troubleshooting VPN and remote technology issues Required 2 Years Experience with Bitlocker encryption antivirus and malware/spyware removal software Highly desired 2 Years A Certification or Network Certification (MUST UPLOAD CERTIFICATION) Required 0 Experience with local and network printer troubleshooting and repair Required 2 Years Technical support experience in a Windows 10 PC environment Highly desired 2 Years Experience supporting Cisco VoIP phones and Jabber client Highly desired 2 Years Setup and install computers for New Hire OnBoardings and OffBoardings Required 2 Years Experience in an Active Directory Domain environment. Required 2 Years

Questions

Description Question 1 Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement Question 2 Please list candidates email address that will be used when submitting ERTR. Question 3 Candidate must be paid AT LEAST $30.00 if selected for engagement. Candidate can be paid more; however the SRP rate cannot exceed $40.50. Do you accept this requirement Question 4 The maximum markup for this engagements SRP rate is 35%. To be competitive on pricing a markup below the 35% threshold is suggested. Do you agree to propose a markup at or below 35% Question 5 This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement Question 6 Onsite Required: Due to the essential nature of the work to be performed this position REQUIRES the selected candidate to work ONSITE for the duration of the assignment. Candidates will not be permitted to work remotely. Do you accept this requirement Question 7 The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the clients selection date. Do you accept this requirement Question 8 In what city does the candidate reside