Customer Experience Specialist with French

We have an offer in which you will be working for a global leader in the travel industry. The best part about this is that this is possible in Budapest. You can experience living abroad learn more about the rich culture and history of the city see the underground caves visit the beautiful parliament building and try Budapest cuisine. Sounds like an opportunity for you Check out this position

Tasks

• To deliver excellent customer service and manage the needs of our customers through our communication channels (phone and email)
• Understand and deliver business strategies and improve customer services through the execution of selfservice
• Accountable for meeting individual and team goals (KPIs)
• Continuously identify work process improvements and communicate to Team Leaders and (or) Managers.

Requirements

• Fluency in both English and French (written and spoken)
• Exceptional communication and interpersonal skills
• Strong problemsolving abilities
• Ability to work in a fastpaced environment
• Willing to relocate to Budapest
• Flexibility to work in rotating shifts AM/PM weekends and public holidays

Benefits

• Fixedterm contract (40 hours per week)
• 5day work week
• Competitive salary
• 4 weeks of paid training
• Exposure to the travel industry