Guest Service Agent

This is a remote position.

Our agency is searching for a friendly and professional Reservation Coordinator to join our team. As a Reservation Coordinator, you should be passionate about seeing the world and helping others do the same. This role involves planning holidays, suggesting destinations, maintaining client files, and managing large-scale events.

In this position, your goal will be to keep our clients satisfied and loyal for future services. The ideal candidate will be an excellent communicator with in-depth knowledge of domestic and international destinations. To succeed in this role, you should also possess outstanding negotiation and sales skills.

ROLES & RESPONSIBILITY:

• Arrange reservations for business and vacation customers
  

• Determine customers needs and preferences, such as schedules and costs
  

• Plan and arrange tour packages, excursions, and day trips
  

• Find fare and schedule information
  

• Calculate total costs
  

• Book reservations for hotels, rental cars, and special events, such as tours and excursions
  

• Tell clients about what their trip will be like, including giving details on required documents, such as passports or visas
  

• Give advice about local weather, customs, and attractions
  

• Make alternative booking arrangements if changes arise before or during the trip
  

Requirements

• A dedicated home work environment, including:
  

• A computer
  

• Cell phone
  

• High-speed internet
  

• Minimal distractions
  

Benefits

• No experience necessary
  

• Training will be provided
  

• Flexible schedules