Customer Support Working Student

At Kickbase were on a mission to revolutionize the way fans experience football. Our vision is to push the boundaries in the football industry creating immersive and exciting experiences for fans to engage with the sport they love. As a Customer Support Working Student at Kickbase youll be at the forefront of this movement utilizing your skills creativity and expertise to elevate the football fan experience. You will support our customer support team mainly on the weekends including fridays and as a holiday replacement. Assisting users with inquiries through email and chat will be a key part of your role as well as addressing any arising issues efficiently.

We appreciate your strong commitment to customer support. Our community is very important to us and we go the extra mile to resolve their concerns as quickly as possible. If you have flexible availability and possess a strong service and quality mindset hit the apply button! We welcome career changers!

RESPOSNIBILITIES

• Primarily supporting our customer support team on weekends including Fridays.
• Assist users with inquiries through email chat and on other platforms collaborating directly with product managers to provide feedback or address technical issues.

QUALIFICATIONS

MUST HAVES

• UserCentric Approach: passion for helping users and ensuring their satisfaction.
• ProblemSolving Skills: Ability to analyze and resolve user issues independently.
• Familiarity with the Kickbase App.
• High level of reliability.
• Affinity for modern communication tools.
• Flexibility regarding working hours including weekends.
• Excellent German language skills both written and spoken.

NICE TO HAVES

• Experience in support/customer service.

WHY SHOULD YOU APPLY NOW

• Besides our competitive compensation package we offer the worlds best benefits: companyfunded pension plan continuous training possibilities half additional vacation day on top of your contractual holidays for each year you are with us XMasclosingweek and not to forget a team that feels like family.
• In Munich we have a spacious welldesigned office with all the benefits you could ask for (including great coffee free beverages and much more). You are a remotee and experiencing home office fatigue Here we go: Kickbase is a company member of Spaces that grants every Kickbaseemployee access to the CoWorkingareas and Business Lounges of all offices.
• Flextime remote work and workation is something weve always loved (long before COVID).
• Working overtime is something we only know from football a healthy worklife balance is a key to success.