Customer Service Executive Call Center Arabic

Ø Manages inbound/outbound calls and respond to customer’s inquiry in a timely manner. Ø Registering new clients, introducing HealthyHome and offering available services as suitable. Ø Identifies customers’ needs, clarify information, research every issue and providing solutions. Ø Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Ø Making calls to clients to learn about their needs, complaints, or other issues with services. Ø Preparing quotations as per the requirement from customer and estimation from Operations and sending to customer for approval with follow up. Ø Engaging in active listening with callers, clarifying information and diffusing angry clients. Ø Manages complaints and resolves problems by clarifying issues and exploring options. Ø Assists customers with any technical issues and escalate the matter to concerned department. Ø Building lasting relationships with clients based on trust and reliability. Ø Making sales or recommendations for services that may better suit the client needs.