Fitness Attendant

Guest Quality and Operational Excellence

• Greet all arriving and departing guests by name, inquire about their level of satisfaction of the services, and maintain positive relations at all times.
• Recognise arrivals of all VIP guests arriving in both the spa and hotel.
• Ensure the facility is in peak condition and clean at all times.
• Ensure guest preferences and special requests are accommodated to the best of the property’s abilities.
• Ensure the spa is receiving the highest ratings from guest experience survey.
• Maintain guest confidentiality at all times.
• Communicate guest preferences to relevant departments and co-workers.
• Deal with any guest complaints, comments or concerns with discretion and urgency.
• Maintain the provision of amenities and towels, this includes stocking fresh ones and collecting used ones and delivering them to the needful delivery points.
• Ensure facility lighting and music levels are correctly set and maintained.
• Knowledgeable of equipment and controls.
• Maintain the appearance of all facilities including fitness studios, locker and pool areas, all guest access areas, and any supporting facilities.
• Remove any dishes left by the guests and clean them.
• Retrieve and deliver linen daily to the main laundry and count to ensure no linen is missing.
• Roll and stock towels in guest areas as per the standard.
• Ensure all areas are stocked to standard with appropriate supplies.
• Clean and disinfect all guest contact equipment and facilities, this role may also cover supporting the therapy area and in some cases ask to support the pool areas when operations are busy.
  

Qualifications

Education and Experience

• Experience in fitness, recreation facilities with good membership base, along with basic knowledge of fitness equipment and services will be an asset
• Minimum of 1 years’ experience in fitness or hospitality industry
• CPR – Basic Rescuer