Network Specialist WiFi Tech Support

Job Title: Network Specialist WiFi Tech Support

Location: Atlanta GA (Hybrid)

MUST BE LOCAL TO METRO ATLANTA AREA

Duration: 4 Months

Job Description: Under broad supervision the Network Specialist WiFi Tech Support will design code test modify and debug computer software. They will be responsible for writing and analyzing programs of moderate complexity as well as analyzing researching and resolving program or systems problems. The role involves the development of program documentation.

Position Responsibilities:

• Maintain patch and update CISCO Meraki devices across the enterprise.
• Open ServiceNow tickets to track issues as needed and lead the troubleshooting effort.
• Coordinate with vendors and business teams to ensure timely resolution of issues.
• Engage other client employees and vendors to troubleshoot and resolve wireless network issues.
• Escalate problems to other system support personnel and management when a problem is not easily identified and/or corrected in a timely manner.
• Resolve requests within SLA while providing the highest level of customer service.
• Follow up with customers to ensure proper resolution.
• Gain feedback from customers about the service provided.
• Provide regular reports on WAP uptime issues etc. and other reports as requested.
• Run ServiceNow reports as required or requested.
• Work with management to continuously improve the WiFi support process.

Qualifications & Skills Required:

• Experience supporting Meraki devices in a remote environment.
• At least 1 year working with Meraki/Cisco Umbrella software.
• Prior Cisco WLAN support experience.
• Thorough comprehension of fundamental networking protocols including TCP STP ARP Ethernet OSPF etc.
• Handson experience with network technologies including firewalls content filters routing/switching VLANs and 802.11n/ac wireless.
• Experience supporting or testing LANs VLANs WLANs VPNs NAT devices &/or DHCP servers.
• Experience installing and troubleshooting WiFi networks.
• Strong customer relationship focus.
• Detailoriented with the ability to work independently and remotely.
• Excellent oral written and interpersonal communication.
• History of performing well under pressure.
• Detailoriented and wellorganized with the ability to multitask.
• Experience with the ServiceNow ticketing system is a plus.

Education and Certifications:

• Bachelors degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience.
• CISCO Certifications preferred.