Order Management and Technical Support Advisor - Dutch - Bratislava

Position: Dutch Order Management and Technical Support Advisor

Location: Bratislava Slovakia

Work model: Hybrid

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Provide firstline support to B2C customers of a audio hardware via multiple inbound contact channels in both Dutch and English
• Help with troubleshooting identify and escalate priority issues to nextlevel support when appropriate
• Answer questions from existing and prospective customers about availability features order processing including payment returns cancellations refunds and lost in transit matters
• Action return requests and refunds in a smooth timely and customercentric manner
• Ensure customer satisfaction through endtoend management of each request
• Act as an advocate for our customers and be empathetic in all customer interaction.

REQUIREMENTS:

• Fluent level in both written and spoken Dutch & English
• Interest in new technologies and audio devices
• Previous experience in a direct consumer support role would be a plus.
• Experience with home network troubleshooting and configuration as well as knowledge of home audio/visual equipment and connectivity is nice to have but not mandatory.

BENEFITS:

• Contract Type: Permanent (3month probation period)
• Financial support for relocation
• Working hours: Full Time (40 hours per week) Monday to Friday 9 am until 6 pm
• Highly competitive base salary
• Meal vouchers
• A commuting allowance
• Paid 5 extra days of emergency absence
• Hybrid working model in an outstanding work location
• Fully paid training that optimally prepares you for your job 2 weeks duration (fully officebased).