Customer service representative Remote

We are dedicated to providing exceptional customer support to our clients. Our Customer Service team plays a critical role in ensuring the smooth operation of businesses allowing our clients to focus on what they do best. If you are a detailoriented and organized individual who thrives in a fastpaced environment we invite you to join us and be part of our mission to deliver outstanding administrative services.

Tasks

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders modifications and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

* Maintaining a positive empathetic and professional attitude toward customers at all times.

* Responding promptly to customer inquiries.

* Communicating with customers through various channels.

* Acknowledging and resolving customer complaints.

* Knowing our products inside and out so that you can answer questions.

* Processing orders forms applications and requests.

* Keeping records of customer interactions transactions comments and complaints.

* Communicating and coordinating with colleagues as necessary.

* Providing feedback on the efficiency of the customer service process.

* Managing a team of junior customer service representatives.

* Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

* High school diploma general education degree or equivalent.

* Ability to stay calm when customers are stressed or upset.

* Comfortable using computers.

* Experience working with customer support.

Benefits

401(k)

Dental insurance

Flexible spending account

Health insurance

Health savings account

Paid time off

Vision insurance

How to Apply:

If you are a detailoriented selfmotivated individual who thrives in a remote work environment we would love to hear from you. Please submit your resume and a cover letter explaining why you are the ideal candidate.