Medical Virtual Assistant ZR226JOB

This is a remote position.

• Respond promptly and professionally to client inquiries via phone calls and emails.
  
• Efficiently schedule services ensuring proper coordination and timely delivery.
  
• Verify attendance and service notes to maintain accurate records
  
• Resolve client and staff concerns related to services fostering positive relationships.
  
• Collaborate with clients and staff to ensure all necessary documents and compliance requirements are up to date including service agreements and qualifications
  
• Record notices of complaints feedback and incidents maintaining a comprehensive log
  
• Participate actively in internal audit activities to ensure continuous compliance improvement.
  
• Conduct candidate screening phone calls assessing qualifications and suitability for roles
  
• Collaborate with the recruitment team to streamline the hiring process.
  
• Support client onboarding activities by conducting preservice safety checks over the phone.
  
• Ensure that all necessary information and requirements are met for a smooth onboarding process.
  

Requirements

• Proficient in both spoken and written English to effectively communicate with clients staff and other stakeholders.
  
• Demonstrated understanding of Disability Aged Care and Health Services to navigate and comprehend industryspecific challenges and requirements.
  
• Proven experience in data entry and database management with specific proficiency in Visual Care or similar systems.
  
• Proactive and resourceful mindset displaying the initiative to identify challenges and work collaboratively towards effective solutions
  
• Exceptional telephone etiquette and interpersonal skills fostering positive interactions during client communication.
  

Benefits

• Fixed Dayshift schedule
  
• Permanent Work from Home
  
• Companyprovided laptop
  
• Competitive Monthly Salary
  
• HMO on Day 1 with free dependent every year
  
• 100% Cash conversion of unused leave credits
  
• Loyalty and birthday gifts
  
• Worklife balance
  
• Grab evouchers every month