Technical Support Delivery Agent

• Delight customers by providing timely expert advice.
  
• Act as the first level of support for questions issues and common tasks.
  
• Prioritize cases and respond to inquiries with speed and precision.
  
• Use written and verbal communication to resolve complex technical issues.
  
• Support the overall objective of the client.
  
• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.
  

Requirements

• Minimum of 12 years of experience as a Technical Support Agent or 34 years in a customerfocused support environment.
  
• Excellent written and verbal English required.
  
• Proven track record of driving change focused on improving the customer experience.
  
• Ability to use and create knowledge articles with an extreme level of attention to detail.
  
• Ability to train others about technical concepts and issues.
  
• Ability to work a flexible schedule.
  
• Experience with JavaScript HTML and XML.