IT Operations Engineer

T Operations Engineer is responsible for provisioning, installing, upgrading, configuring and maintaining third-party applications along with production and non-production environments. He/she is the technical SME for those third-party applications. Will also be responsible for supporting the IT Application Maintenance Manager in documenting, updating, and publishing key processes and documentation.

Responsibilities:

Ideation Phase

Build and prepare prod and non-prod environments based on project needs, including data integrity and integrations.

Collaborate with the Product Owner and Architect to determine required updates/patches for third-party applications (OnBase, BillTrust, eDelivery,Vendavo, etc).

Ensure data integrity and quality in each environment.

Evaluate existing monitoring toolset and recommend new, potential tools (PTRG, Dynatrace, JAMs, Splunk, etc).

Regularly work with the Operations Support Application Manager and Operations Support Senior Manager to plan and document key goals, objectives, and initiatives.

Support coordination efforts within the team and other teams (both internal and external).

Document, update and publish environment inventory, availability, and schedule.

Project Delivery Phase

Deploy, install, upgrade and configure third party applications in all ABC Supply owned environments.

When applicable, coordinate with the Managed Service Partner for configurations and technical details for non-ABC accessible environments.

Ensure QA, UAT and Training environments are available in a timely manner (including data integrity and integrations).

Manage prod and non-prod environments, including overseeing deleting/updating outdated environments and ensuring data is updated proactively.

Implement automation scripts (SQL) for system updates and project deployments.

Support coordination efforts with other project teams and vendors.

Maintain the required inventory of tools for the practice.

Maintain and document third-party application details (such as last update, configuration details) in Application Performance Management (APM).

Create and document any required change management documentation to support the team prior to deployments.

Assist in implementing new processes, change management, and problem management.

Successfully complete imports/exports, SQL query investigations, data restores, application support, restarting services, log files, etc.

Pilot / Rollout / Post-Production Phases

Provide Level 3 operational support for third-party applications.

Continually look for opportunities for automation and improvement for prod and non-prod environment management.

Provide reporting and analysis on service, usage, and availability.

Attend Change Management meetings, document requests/updates/feedback and inform the team accordingly.

Document and publish required documentation for service operations.

Analyze data and generate reports of the performance of service operations functions.

Troubleshoot performance issues related to the database ecosystems.

Education/Experience Requirements:

• Bachelor's Degree in Computer Science or related field.
• Minimum of 3-5 years of professional experience.
• T-SQL using SQL Server Management Studio SSMS.
• SQL Server Integration Services SSIS package troubleshooting.
• Ideal candidate will have experience analyzing, supporting, and troubleshooting applications for an enterprise at a level 3 function.
• Candidate should have excellent written and verbal communication skills and should be comfortable communicating with all levels of the organization.
• Candidate should operate autonomously requiring little direction from the manager on daily tasks.
• SharePoint experience is nice to have.
• MS O365 Support a plus.