Junior Business Analyst CX Product

We are looking for bright candidates for Junior Business Analyst role to help customers configure implement and support enterprise level cloud based CX products This person will gather the business requirements document technical needs and provide the bestinclass implementation/adoption services for the product The BA will be trained and certified on industry leading Digital CX products

• years experience in development and IT projects working with US client
  

• Position is part of our India consulting team reporting into DirectorImplementations
  

Educational requirements

• BTech/ BE/ BCA/ MCA/ BSc (IT Computers)/ MSc (IT Computers)
  

Primary Responsibilities

• Get trained and certified on cloud CX platforms
  

• Understanding the business and technical requirement and provide best customer experience during product configuration
  

• Provide product training and product demonstrations to customers during the engagement
  

• Stay up to date with knowledge of the products
  

• Researching diagnosing troubleshooting and identifying solutions to resolve customer issues
  

• Onboarding and Training customers to become better product users
  

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  

• Ensure proper recording and closure of all issues
  

• Provide assistance to the reporting manager in presales activities and documentation