Customer Services Manager Up to 33000

Customer Service Manager Position Available

We're on the lookout for a seasoned professional to lead our dedicated Customer Service Team at our head office in Lytham.

Role: Customer Service Manager (CSM)

Key Responsibilities:

• Manage and mentor the Customer Service Team and Head Office Receptionist.
• Ensure accuracy across order processes, from initiation to intercompany sales.
• Maintain open communication with customers, updating them on order statuses.
• Oversee international orders, ensuring smooth transitions and prompt issue resolution.

Ensure office cover between the hours of 7am and 7pm

• Develop and refine standard operating procedures.
• Collaborate with various stakeholders, including Sales Director, Head of Operations, and Managing Director on strategic initiatives.
• Oversee communications, guaranteeing clarity and satisfaction for our customers.
• Drive operations and logistics, ensuring that our systems are current.
• On occasion, you may need to adjust work hours, attend off-site trainings, or visit other locations.

Qualifications:

• Minimum 5 years in a managerial role in customer service.
• Experience with international distribution is an advantage.
• Proficient in Sage 200 (or similar) & MS Office.
• Familiarity with CRM systems.

Personal Attributes:

• Quick learner with an ability to self-motivate.
• Resilient, adaptable, and hard-working.
• Strong team player with excellent communication skills.

Values:

• Uphold honesty and integrity in all professional dealings.
• Maintain high standards of personal conduct.
• Value and respect colleagues.
• Work collaboratively to improve services.
• Take responsibility for actions and quality of service delivered.

If you have a proven track record in leading teams and have a keen eye for operational efficiency, we'd like to meet you. Join us in advancing our customer service experience.