Product Champion - Top Secret Clearance Required

Embark on a mission-critical role with AG Grace, Inc. as we seek a dedicated Product Champion to join our team. Rooted in our commitment to family values, excellence, and reliability, AG Grace is at the forefront of supporting cyber operations through innovative Joint Cyber Command & Control (JCC2) applications on the government-owned Big Data Platform (BDP).

As a Product Champion at AG Grace, you will be the linchpin in directly supporting operations, facilitating training, and driving the adoption of JCC2 applications. Your role will extend to providing essential project management and DevSecOps support, contributing to the organic growth of our endeavors.

Join a company that values your expertise and offers a collaborative environment conducive to continuous learning and professional growth. AG Grace is committed to providing a platform where your skills have a meaningful impact, and your dedication contributes to the success of our cutting-edge initiatives.

This position demands a hybrid schedule, with the flexibility to be on the customer site 3 4 days a week, ensuring close collaboration and effective support. If you are passionate about cyber operations, project management, and DevSecOps, and want to be part of a team that values innovation, AG Grace invites you to apply for the Product Champion position. Seize the opportunity to be a key player in a company that remains dedicated to excellence and reliability in the dynamic field of cyber operations. AG Grace: where your commitment meets limitless possibilities.

Essential Job Responsibilities

• Establish, foster and strengthen relationships between company and targeted government customers.
• Function as the SME for on-site operational BDP capabilities and work to operationalize said capabilities into the customers daily operations. Provide excellent technical support to users of our Big Data Platform and its applications. Answer user questions and troubleshoot issues related to the platform.
• Provide company leadership updates on the training status, key customer engagements and overall assessment of the government's direction and adoption of capabilities.
• Responsible for understanding the BDP technology / capabilities and championing accordingly. Monitor the performance of the platform and make recommendations for improvements based on user feedback.
• Work with Enlighten's Customer Experience Group to develop and implement marketing of capabilities, operational roadmaps, and action plans for identified targets of opportunity.
• Expand future opportunities by working with existing customers.
• Develop customer relationships and maintain updated knowledge of customer plans, programs, and general market intelligence.
• Collaborate with internal engineering and development departments.
• Own the customer experience success from start to finish. Work closely with company development and engineer teams to ensure DevSecOps pipeline delivery dates track with customer targets and timelines.
• Act as the focal point to pushing capabilities out to the customer. Ensure the customer is fully aware of relevant DevSecOps pipeline touchpoints to ensure acceptance of new updates, features or capabilities.