Guest Experience Manager - Leading Family Entertainment Brand

Guest Experience Manager - Leading Family Entertainment Brand

Located: York

Salary: Circa 32k + Bonus

I am recruiting for a fantastic leisure job in York. This is an opportunity to join a leading operator in the leisure space who are looking to bring in a strong manager to support the General Manager in leading their brand new business when it opens in York. This is a leisure job not to be missed.

The site

My client is a leading operator in the family entertainment and kids activities space. This will be a brand new opening - the site is due to open in York - so really exciting opportunity to be part of an incredible project.

The Job

As a Guest Experience Manager, you will have responsibility for the whole site. You will be reporting directly to the General manager and will be responsible for a team of 35 staff . Your responsibilities can be summarised by the following

• Ensuring your site is fully staffed and ready to provide exceptional customer service
• Lead new sales initiatives to attract new customers
• Ensuring the site is safe and all customers are having an incredible time from a service and from a health and safety perspective
• Ensuring that your staff are fully trained and engaged in the brand! Happy staff = Happy customers!

What's in it for you?

This is an opportunity to work for a leading leisure operator who is looking to expand over the next couple of years. You will joining a growing business with a great culture. Other benefits include

• Ability to grow into a more senior management role as the company expands. All management staff are provided exceptional training and development for their own career.
• The role doesn't involve any late nights! Shifts range from 9 am - 7 pm!
• A bonus scheme which is paid out monthly and the opportunity to earn an additional 2-3 K a year.

What are we looking for?

We are looking for above all else, the right personality. You must be energetic, empathetic and have a real desire to grow and develop along with the business. You must be super passionate about customer service and standards and must love being in a customer facing role!

We are looking to speak to candidates who have worked in any of the following jobs: General Manager, Club Manager, Front of House Manager, Assistant Manager, Deputy Manager, Sales executive, membership consultant, events manager

Your recruiter for this role is Lorenz Etten, Account Executive at Love Recruitment and can be contacted simply by applying for this role below. Love Recruitment are a fitness & leisure recruitment agency, specialising in hundreds of fitness & leisure jobs in the UK like these.