Customer Experience- Customer Services Agent German Speaker

Key accountabilities will include: • Respond to customer queries over the telephone, email, fax, web chat, social media • Maintain and generate reports as required • Sell, up-sell and cross-sell Qatar Airways products and services to the customer • Complete fraud prevention checks • Make outbound calls to customers to provide information as and when it is required Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. About you: The successful candidate must have the following qualifications: • High School Qualification with 1 year of customer service experience • Having completed IATA or airline Basic Tariff course is preferred. • Excellent written and spoken English • Bilingual – fluent in English and German language • Interactive, customer service oriented with warm, cheerful and expressive personality. • Customer focused and always drives customer satisfaction when responding to customer enquiries and calls. • Flexible to work on shifts