Customer Success Manager NAM

pIf you have ever watched a television show or live event or enjoyed a movie in VOD on your phone or tablet this experience was likely brought to you through an Ateme solutionppstrongWe are Ateme (PARIS ATEME) We are the video delivery leader stronghelping leading content providers service providers and pure streaming players boost their engagement acquire new viewers and create new sources of revenues Leveraging our continuous investment in R&D and innovation we empower our customers to deliver a high quality of experience on any screenppDelivering video experiences also has an impact on our world Thats why our multiple awardwinning engineering teams design efficient and flexible solutions that cut waste with no compromise on quality So that viewers can enjoy their unique experiences and the world we live in well into the futureppThanks to a strongstrong CSR policystrong that reinforces our mission to Make the entertainment and video experience captivating greener and accessible to everyone we strive every day to build stronga better and more sustainable future for our planet our people and our ecosystemstrong ppstrongAt Atemestrong strongwe value innovation collaboration empowerment agility strongandstrong everyones contributionsstrong We offer crossculture enrichment thanks to employees of different nationalities We consider the globe as our playground and we facilitate mobility internationally especially in our offices in France Sao Paulo Denver New York and SingaporeppstrongBe part of our team and join our fantastic journey!strongppIn order to support this plan we are recruiting a strongCustomer Success ManagerstrongppstrongMain activitiesstrongppAs a strongcustomer success managerstrong you will be responsible forpulliFocused on two accounts maintain a healthy relationship with both accountsliliDrive account business growth by providing customized insights and recommendationsliliSolution proposals & architecture reviewliliCoordinates closely with sales product managers solutions architects to align solutions to business requirementsliliRFP management proactively scopes the technical solutions own the response pull in experts for contributionsliliPrepares and sets up proof of concept and demos in customer environments in coordination with SMEliliManage technical support escalations and hold the organization accountableliliCreates and deliver highlevel presentations demonstrations and discussions in a crediblecompelling mannerliliBuild relationships between customers product management SMEs and support teamsliulpstrongEssential requirementsstrongpul liExperience in video broadcast industry transcoding & video streaming experience strongly preferredli liAt least years of in the video industryli liAt least three years experience in presales positionli liDegree in computer Sciences or related technical fields li liExcellent project management skillsli liExcellent communication skillsli liExcellent problemsolving skillsli liAble to travel in North Americali liLocation in New Jersey NYC Connecticut a plusli liAble to work within a multicultural teamliulululpstrongLocationstrongppIn USA (flexible location can be % remote) with % of travel in North America regionbrppEQUAL EMPLOYMENT OPPORTUNITYppAteme SA and all its subsidiaries is an Equal Opportunity All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran statusp