Cruise Planner

This is a remote position.

We are seeking a Cruise Specialist to join our team and help make your clients' vacation dreams a reality. We are looking for a passionate and enthusiastic individual who is committed to delivering exceptional customer service.This position requires excellent customer service, interpersonal, and organizational skills, as well as the ability to work independently and as part of a team.

Requirements

Key Responsibilities:

• Provide detailed information on available cruise packages, itineraries, costs and services
  

• Respond to customer inquiries in a timely and professional manner
  

• Research and investigate current cruise specials and promotions
  

• Research existing and new cruise options and provide recommendations to clients
  

• Troubleshoot and resolve customer complaints and concerns
  

• Process and coordinate cruise reservations, payments, and cancellations.
  

• Coordinate with the cruise lines to ensure the necessary documentation for travelers to board
  

• Effectively manage relationships with vendors, clients and team members
  

Required Skills and Qualifications:

• Proven work experience in the customer service industry
  

• Excellent customer service skills
  

• Highly organized and detail-oriented
  

• Ability to work independently and as part of a team
  

• Good communication and interpersonal skills
  

• Ability to multitask and prioritize tasks
  

Benefits

Benefits:

• Flexible Schedule
  

• Daily Live Training
  

• One on One Support
  

• Travel Perks
  

• 1099/IBO