Telecom Relationships Manager

Responsibilities

• years of account management experience in Telecom
• Manage the relationship with Telecom & Local Hosting Service (LHS) Partners
• Help sales team upsell and/or crosssell Classera services and products through Telecom Partners
• Followup on the generated pipeline through Telecom Partners
• Support on all mutual activities with Telecom Partners
• Support the full range of Classera products and services applicable to Telecoms
• Experience using and communicating CRM performance metrics
• Perform continuous process evaluation to ensure sustainability
• Responsible for managing on a daytoday basis a portfolio of Telecom Partners to meet assigned financial targets
• Strong verbal and written communication skills are a must
• Effectively analyze and interpret information identifying & validating the key facts
• Build relationships with key employees among partners
• Create plans to address market business needs
• Schedule regular meetings with Telecom & Local Hosting Service (LHS) partners to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Keep Stakeholders updated on the objectives progress predictions and potential issues through weekly correspondence and monthly/quarterly reports

Required Skills

• Sales Background
• Good knowledge of the banking and commercial environment of the country/Region
• Ability to solve problems and adopt a handson role to meet financial targets
• Computer literate able to compose own correspondences/ reports using standard applications
• Good oral and written communication skills both in local and English language
• Proven experience as a Client Relations Management
• Proven track record of meeting and exceeding targets
• Background in customer service Financial knowledge is a plus
• Experience tracking relevant KPIs (eg customer satisfaction)
• Bachelors degree in marketing Business Administration or a related field

All soft skills are applied

• Communication
• Negotiation
• Project Coordination
• SelfMotivation
• Critical Thinking
• Time Management
• TeleSales Background
  

City/Country
Cairo Egypt

Language
Arabic (Fluent)
English (Fluent)
French (Very good) Good To Have

Remote Work

No