HR Administrator

Position: Business Process Documentation Specialist

REQ ID: 702024

Client Name: GTA

Job Location: 47 Trinity Avenue SW, Atlanta, GA 30334, Hybrid

CAI Contact Manager: Tommy Tompkins

Interview type: Either Web Cam or In Person

Duration time: 16 Months

No New Submittals After N/A

Short Description: GTA is currently seeking a Business Process Documentation Specialist for the Business Process group.

Complete Description:

Responsibilities:

Review current documentation in light of Business Processes, current Industry Standards and best practice

Highlight gaps and determine next steps/timings to document all Business Processes

Assist in the revision and/or creation of documentation, ensuring all Business Processes are documented in the same format/structure, presented in an easily digestible format and are readily available to all users

Refactor a large repository of legacy documentation into new formats

Synthesize and consolidate documentation from multiple sources, include 3rd party vendors and legacy sources

Interview Subject Matter Experts to determine current and ideal process steps

Assist with Business Process evaluation and design

Support new process/changes with 'as is' and 'to be' documentation

Curate new internal documentation repository

Core Competencies:

Process documentation writing and maintenance

Understanding of IT and process Industry Standards such as ITIL

Proven experience writing technical and process documents

Must be strong with process and procedures, and requirements gathering

Able to write user-friendly content that meets the needs of target audience

Minimum Qualifications:

A bachelor's degree from an accredited school

Advanced level skills with MS Office applications (Word, Excel, SharePoint) and Wikitext Markup

Must have a 3 to 5 years of experience is documentation creation and curation

Skills Matrix: