Head of Security Service Transition

Responsibilities:

• Work closely with the CoE Head and security management team to achieve the center business and operational objectives.
• Oversee service transition process across its lifecycle (valdiation, project management, technical implementation, HOTO,...,decommission), and
• Support the collaboration between Security Transition and International Operations to improve and to stream line the transition process of security services end-to-end.
• Lead initiatives to develop, plan, and implement, programs, policies and workflow changes to maximize Service Transition quality, effectiveness and efficiency.
• Ensure best practices are adopted across the organization to provide state of the art service to our customers.
• Build and drive customer-focused and quality-centric culture within the teams to ensure operational excellence, and maximum customer’s satisfaction.
• Take ownership of escalated customer problems. Manage efficient resolution of customer's issues and complaints, and ensure follow-through to conclusion.