AV Service Engineer - High End Residential

Join a Thriving Company That's on the Rise!

Are you looking for a chance to join a growing company? Look no further! We have an excellent opportunity that you won't want to miss.

This business is committed to delivering top-notch Smart Home technology and has an outstanding reputation for excellence. With rapid expansion, they are thrilled to provide a dynamic work environment that appreciates hard work and dedication to the industry. Skilled individuals who are enthusiastic about their work and aspire to grow professionally in a supportive workplace are encouraged to apply. This position offers the ideal opportunity to advance your career.

The Role:

As an experienced AV Service Engineer you will be responsible for providing technical support and maintenance to a home automation client base.

• Conduct regular maintenance and troubleshooting of AV systems
• Conducting unscheduled visits as needed for emergency situations.
• Maintaining a strong client-facing role to ensure that all communication is effective and focused on client experience.
• Providing after-hours support as needed, according to the on-call rota.
• Collaborating with the Service Manager to produce timely and accurate reports, while keeping clients up-to-date on site statuses.
• Working with technical support departments from suppliers to progress RMA's and repairs, if necessary.
• Collaborate with the sales team to provide technical expertise during project planning

Requirements:

• Proven experience as an AV Service Engineer
• Strong knowledge of AV systems and technology (Crestron/Crestron Home and Control4)
• Familiar with remote management tools
• Ability to read wiring diagrams, schematics and technical documentation
• Confident communicator with demonstrable customer service skills
• Proficient in troubleshooting and problem-solving
  
• Ability to work independently and in a team environment
  

Additional Information:

• This a field based role with client sites typically based in and around London, Hampshire, Surrey and Sussex
• Salary negotiable depending on experience
  
• Company van included
  
• All expenses covered
• 29 days annual leave including Bank Holidays (and your birthday)
• Hours of work are Monday to Friday 8am to 5pm

For more details please contact Jodie on.

Remote Work :

No