CLIENT SUCCESS ENGINEER MF

CLIENT SUCCESS ENGINEER(M/F)

Blackridge Group is looking for a CLIENT SUCCESS ENGINEER (M/F) to meet the growing needs of our

Job Description:

• Contribute to workshops with clients to refine their user stories and confirm functional requirements ;
  
• Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy, and maintain our client s solution ;
  
• Contribute to a successful adoption solutions at client by participating to change management activities ;
  
• Provide 2nd level support (technical and business) and drive resolution of technical escalations, including identification of root cause and issue resolution ;
  
• Collect information and document bugs for product issues that are impacting customers ;
  
• Take ownership from Change Requests to implementation of new features in the existing modules of the platform ;
  
• Meet or exceed the expectations of our client s customers on response quality, timeliness of responses and overall customer experience ;
  
• Provide feedback internally so that common or emerging issues can be addressed before they become serious or widespread ;
  

Your Profile :

• Academic degree in Computer Science or proof of equivalent working experience (several years in IT) ;
  
• Knowledge of Java, a Java IDE and how to handle the debugger as well as SQL and RDBMS (Oracle DB, MS SQL, and/or PostgreSQL) ;
  
• Knowledge of Linux and Shell scripting ;
  
• Familiar with our technology stack (Java / Spring / Hibernate / REST services / JavaScript / HTML 5 / CSS3 / React) ;
  
• Strong analytical and problem-solving skills, and knowing how to figure out stuff
  
• You have the ability to communicate with clients in a professional way, with a customer first mindset ;
  
• Ability to take initiative and get things done ;
  
• Experience in troubleshooting applications and scripts by accessing and analyzing logs
  
• Good understanding of IT-Security and relevant related skills ( PKI, Certificates, Ciphers, Keystores, OWASP) ;
  

Very welcome optional skills :

• Understanding of/experience in the financial sector ;
  
• Work experience with tooling pipelines (GIT, gradle, JUnit / Selenium / Jenkins, Sonar, JIRA ) ;
  
• Experience in a wide range of tools and technologies used by our customers like Reverse / SOCKs Proxies, HTTP(s) ;
  
• Tools like bash, grep, ssh, openSSL, vi, tail, sed and tcpdump ring a bell! ;
  
• A clear understanding of basic network concepts/services ;
  

Languages

• English (mandatory);
  
• French or German (considered a very welcome plus).
  

Please provide us with the updated version of our resume ator/and contact us:for exhaustive ;

CLIENT SUCCESS ENGINEER (M/F) Blackridge Group is looking for a CLIENT SUCCESS ENGINEER (M/F) to meet the growing needs of our Job Description: Contribute to workshops with clients to refine their user stories and confirm functional requirements ; Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy, and maintain our client s solution ; Contribute to a successful adoption solutions at client by participating to change management activities ; Provide 2nd level support (technical and business) and drive resolution of technical escalations, including identification of root cause and issue resolution ; Collect information and document bugs for product issues that are impacting customers ; Take ownership from Change Requests to implementation of new features in the existing modules of the platform ; Meet or exceed the expectations of our client s customers on response quality, timeliness of responses and overall customer experience ; Provide feedback internally so that common or emerging issues can be addressed before they become serious or widespread ; Your Profile : Academic degree in Computer Science or proof of equivalent working experience (several years in IT) ; Knowledge of Java, a Java IDE and how to handle the debugger as well as SQL and RDBMS (Oracle DB, MS SQL, and/or PostgreSQL) ; Knowledge of Linux and Shell scripting ; Familiar with our technology stack (Java / Spring / Hibernate / REST services / JavaScript / HTML 5 / CSS3 / React) ; Strong analytical and problem-solving skills, and knowing how to figure out stuff You have the ability to communicate with clients in a professional way, with a customer first mindset ; Ability to take initiative and get things done ; Experience in troubleshooting applications and scripts by accessing and analyzing logs Good understanding of IT-Security and relevant related skills ( PKI, Certificates, Ciphers, Keystores, OWASP) ; Very welcome optional skills : Understanding of/experience in the financial sector ; Work experience with tooling pipelines (GIT, gradle, JUnit / Selenium / Jenkins, Sonar, JIRA ) ; Experience in a wide range of tools and technologies used by our customers like Reverse / SOCKs Proxies, HTTP(s) ; Tools like bash, grep, ssh, openSSL, vi, tail, sed and tcpdump ring a bell! ; A clear understanding of basic network concepts/services ; Languages English (mandatory) ; French or German (considered a very welcome plus). Please provide us with the updated version of our resume at or/and contact us: for exhaustive