Network Operations Center Technician Lead

Supporting a leading OTT streaming service, NEP is seeking a Lead Technician for Network Operations Center (NOC) to join our United States Centralized Production (USCP) team in Dallas, The Live USCP team is responsible for managing and monitoring inbound/outbound transmission, ad insertion, feed routing, and overall video/audio/caption quality for marquee sporting events and other live The Lead Technician will join this new and expanding team, providing the support and maintenance activities required to meet client requirements and operate up to NEP This position will require schedule flexibility, including weekends, late nights, and We are looking for a driven, self-motivated The ideal candidate is well organized and can remain calm and focused under

• Vigilantly protect live streams by simulating the experience of a viewer and constantly checking for proper audio, video, closed captioning and picture quality
  
• Switch the contribution feeds for a game in various languages (on MCR count)
  
• Monitor commercial playout and modify playlists as needed
  
• Monitor for system failures or quality issues and execute manual failovers if needed
  
• Follow along with feed check-in to confirm end to end signal
  
• Monitors games and escalate any issues to Supervisor on shift
  
• Monitor and maintain the continuity and availability of live broadcast
  
• Count in and out of Studio & Truck segments and commercial breaks
  
• With the guidance of Operation Supervisors, work as a team to promptly recover from any on-air discrepancies
  
• Troubleshoot technical issues and escalate to Engineer-in-Charge or providers
  
• Report and document technical issues including logging of on-air discrepancies
  
• Operate all broadcast equipment and technology within assigned operating areas
  
• Proactively engage with senior operators and supervisors to develop expertise and learn new skills
  
  

Requirements

• Works well under the pressure of Live Television
  
• General understanding and experience with broadcast routers, video/audio monitoring, playout/ad insertion, and other television technology
  
• Ability to read scopes and basic understanding of broadcast and streaming systems
  
• Team player and prepared to learn new skills, embrace and nurture a culture of change and positive attitude
  
• Schedule flexibility with the ability to work late nights, weekends, and holidays
  
• Strong written, verbal, and interpersonal communication skills in English
  
• Spanish and/or French skills beneficial
  
• Sports fan and knowledge is a plus
  
• 5-7+ years experience AND 4-year degree (or additional experience)
  
• 1-2 years of experience in a supervisory capacity
  

Benefits