Salesforce Administrator Marketing Loyalty Cloud

Our new colleague an a Salesforce Marketing Cloud and Loyalty Cloud Administrator plays a key role in using the capabilities of the Loyalty stack by participating in promotion and customer communication setup for various countries and contribute to new features development in related

He/Shewill be responsible for executing on the day-to-day configuration, support, maintenance, improvement of our Salesforce CRM/Loyalty and Marketing Cloud

This memberwill work collaboratively with Business, IT and Software Delivery/Deployment teams to administer, configure and operate our Salesforce Marketing Cloud and Loyalty stack in order to fulfill Business requirements and project

Responsibilities

• Manage and implement business campaign/promotion requests from the idea submission by business till go-live
  
  • Set up promotions, vouchers, benefits in SF Loyalty Cloud
    
  • Create emails, push notifications, inbox messages and set up customer journeys in Marketing Cloud using Content Builder, Journey Builder, Automation Studio, and Mobile Studio
    
• Communicate continuously and proactively with related business colleagues throughout the whole process, including business support about system capabilities
  
• Document the implemented solution, including the UAT test documentation
  
• Maintain best practices for Marketing Cloud including troubleshooting, following naming conventions,
  
• Participate in Application Management Support which includes solving L3 customer complaints and incidents
  
• Work with our institutional management team in operating internal processes to support administrative, development, and change management activities
  
• Assist in training of new users, and grow the and Marketing Cloud skill set across the organization
  

Requirements

• a few years of relevant experience and knowledge in Salesforce Marketing Cloud/Loyalty Cloud/Service Cloud
  
• Certificates are huge advantages - Salesforce Marketing Cloud Email Specialist, Salesforce Marketing Cloud Administrator, Salesforce Administrator
  
• HTML, CSS, SQL knowledge
  
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  
• Creative and analytical thinker with strong problem-solving skills
  
• Exceptional verbal and written communication skills
  
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  
• Experience in email marketing and working with clients
  
• Proactive mindset, positive attitude and a strong sense of ownership and team mentality
  
• Openness to different cultures across CEE
  
• Passion for growing your skills, tackling interesting work and challenging problems
  
• Fluency in English
  

Benefits

• Versatile career opportunities in a dynamically growing international organization
  
• Personalized learning journey and training budget for individual and team learning goals
  
• An Inspirational team and premium work environment