Lab Informatics Technical Support Engineer (m/f/d)

To support our rapidly growing team of 30, we are looking for a full-time Lab Informatics Technical Support Engineer (m/f/d) to advise our business customers.

machCon GmbH is a moderately growing consulting firm that serves national and international large and medium-sized customers in a wide range of industries, particularly healthcare and life science industries, with their demanding quality and regulatory requirements. Our clients are loyal to us because of our unique skillsets and our ability to adapt to new work environments fast.

We are managing projects, analyzing businesses, and taking care of IT Security on highest levels and we offer trainings on complex subjects and targeted coaching s of managers.

Background:

This position will be part of our Pharma Research & Early Development (pRED) teams in our efforts to discover and develop new medicines for patients across several therapeutic areas. The responsible Lab Informatics Technical Support Engineer will support scientists in their R&D environment on a routine basis with established and novel IT solutions and applications on laboratory equipment and be part and thrive within a very dynamic environment and surrounded by a team of expert and dedicated colleagues.

The perfect candidate:

We are looking for an experienced Lab Informatics Technical Support Engineer who is able to work in a diverse R&D lab IT environment, has a structured and self-organized way of working and is capable of working with different IT systems, applications, equipment and product in the field of modern R&D lab informatics environments to actively support the business operations.

Tasks

• Active maintenance of assigned R&D laboratory systems to constantly improve the security and overall stability of the global laboratory environment.
• Pro-active support of all business needs in the labs to implement and maintain innovative technologies Strong reporting of all requests, incidents and problems using ServiceNow ticketing
• Installation and maintenance of laboratory specific PCs, periphery, network connections, and communication devices
• Support and maintain System Imaging, System Monitoring and Firewall Management
• Fulfill service ownership responsibilities within assigned service towers
• Contribute to the creation and maintenance of the required service components / documentation
• Monitoring the performance of our services and continuously improve the corresponding processes
• Maintaining continuously inventories for hardware, software and network

Requirements

• The candidate needs 3+ years experience in Laboratory Informatics Support.
• Strong knowledge of basic IT equipment, systems and applications including installation, maintenance, support and troubleshooting
• Strong knowledge of state-of-the art R&D informatics systems, applications and equipment
• Hands-on experience in Windows applications, OS and Client hardware troubleshooting (HP Business Desktops) (****)
• Strong experience in Active Directory OU & GPO Management , Application packaging and deployment and Security patch deployment (Microsoft, Adobe etc.) (****)
• German and english fluency in spoken and written

Soft Skills:

• Proactive Teamplayer who is able to prove flexibility
• Structured and self-organized way of working
• Positive Can do attitude
• Self empowered and flexible Mindset

Nice to Haves:

• Programming skills (scripting)

Benefits

Prospects

At machCon, you are working in a growing company on very exciting projects with international big & middle size customers.

Team Spirit

The team spirit of the machCon is strengthened by the excellent mutual support and the exchange of experience within the company.

Appreciation

At machCon we show our appreciation for your commitment! Together, we define smart & measurable goals for joint success.

Fun & Pleasure

Fun at work and common leisure activities as well as events will not be neglected.

Further Education

Together we define targeted activities for your professional and personal further education.

Career Opportunities

At machCon your potential and your wishes determine your career. Together, we define a master plan.

Come on and join the machCon Team!

You can expect a high-class Team and a great working atmosphere.