Client & Administrative Coordinator (German Market)

European Bartender School is looking for a Client & Administrative Coordinator (German Market) to join our International team!
Please send your application in English!

About EBS
European Bartender School is the market leader in the bartending industry. Our mission is to educate exceptional bartenders from all over the world; making the world taste better, one cocktail at a time.
With three global offices, more than 28 schools and a dedicated team of professionals, we have trained over 70,000 bartenders from across the globe over the last 23 years. A lot has happened in that time and we ve grown and improved a lot. Now, our aims are to expand our reach, epitomise the value of a skills-based education and be a driver of industry standards the world over. To do that, we need the right people, at all levels, who really understand our 'Hard Work, Spirit and Soul' motto.
Bring your A-game and we'll bring ours; a youthful and dynamic workplace, great atmosphere and conditions, as well as growth opportunities for those who make positive, constructive contributions to our development.

Here s what you ll do:

• Assist our students via phone, email and chat, in regards to their questions, doubts and complaints
• Take care of the relationship with our students and Franchises, assisting them on a life changing experience
• Stay up-to-date on our latest courses/experiences and the campaigns
• Cover any questions and doubts about the services/experiences we provide
• Organise your workflow, set yourself personal goals, schedule call-backs
• Be an ambassador for the EBS brand worldwide!

Job requirements:

• Excellent communication skills
• Minimum 1 year of Customer Service experience, B2B and B2C, in a similar working environment
• Full working proficiency in German and English; any additional European language is a plus
• An understanding of EBS product or first-hand experience of an EBS course
• Experience of Windows operating systems and CRM systems, including Salesforce
• Strong organisational and administrative skills

EBS Core Values:
Our team is guided by our core values, which distinguish us in everything we do.

• Communication: the ability to express oneself clearly and in an effective, positive way in interactions with others.
• Teamwork: the ability to demonstrate interest in getting groups to perform well together, as well as interest in being actively involved in the dynamics of the team.
• Flexibility: the disposition to be open to different and new ways of doing things, as well as the ability to modify one's preferred way of doing things or change approach quickly.
• Innovation: the ability to develop, sponsor or support the introduction of new and improved methods, products, procedures, ideas, technologies.

Why join us:

• We're confident that we have one of the best teams in Barcelona full of young, dynamic and international people! (20+ nationalities )
• Monthly Cobee allowance - our staff can choose according to personal preference from food, transportation, health insurance, and many more!
• Our employees can enjoy a joint brunch at the office each Monday and fresh fruit waiting for them twice per week
• Shorter shifts on Friday all year long
• We love a good get together which is why we organise regular events, from galas to go-karting
• Come and meet the rest of EBS family on our subsidised trips to EBS Schools. (In the past we ve gone to Mallorca, Amsterdam, Berlin, Rome and more!)
• Do you want to have lunch on the sunny terrace, have a siesta in the chill-out area, or maybe challenge one of our ping-pong masters? You can do this and more in our relaxed office environment!
• Free weekly Spanish and English classes for all levels
• Have a four-legged friend in your life? We re happy to have dogs join us in the office on Fridays!
• Our Customer Service Team has the possibility to book time to work remotely, for the occasions when you want to visit family, or just fancy working from home
• Personalised birthday and anniversary presents
• Spend your birthday with the day off work and your feet up
• We care about the wellbeing of our people, so have mental health days in the case that life gets on top of you
• Get a glimpse of one of our best bartending courses with a free mixology course after six months of service!
• Work from or stay in one of our schools located on all continents. Just align with your team, and then enjoy your trip with a chosen friend!