Technical Specialist _Web Ticket Management System ( German & English)

Our client is a worldwide famous car manufacturer, and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. Their value prepositions are fascination, perfection, responsibility, and quality. Due to the expansion, they are currently seeking to hire a Technical Specialist (m/f/d) for their Support & Feedback team with English & German in Maastricht.

Tasks

• - Active support with the introduction of the Web Ticket Management System releases and updates, including testing activities.
  - Proofreading and correcting English texts for release documentation and general communication to users. Ensure understandability of documentation.
  - Maintenance and update of Web Ticket Management System documentation.
  - Manage continual improvement of processes including documentation and communication.
  - Preparation and maintenance of training documentation and manuals.
  - Structural maintenance of Web Ticket Management System distributor lists.
  - Coordination of reporting activities and analysis of data

Requirements

• - C2 in German (oral and written)
  - Proficient knowledge (C1) of the English language (oral and written)
• - Advanced communication skills (B2B)
  - Independent, self-steering and solution-oriented
  Conceptual way of working
  - Advanced skills in customer support and problem-solving
  - Ability to collect, analyze/process information and make decisions
  - Advanced affinity with IT - Computer literate (MS Windows Office)
  - Ability to identify trends and incidents and sets priorities accordingly
  - Advanced knowledge of products, systems and processes for XENTRY Support & Feedback
  - Proficient understanding of relationships between internal and external processes
  - Advanced knowledge of interactions between tools and support systems
  - Ability to handle advanced tasks in combination with the regular workload without detriment to own stress level
  - Strong identification with the Organization and brand ambassador mindset

Benefits

What our client offers:

• - 40 hours per week, Monday to Friday
  - The opportunity to work in a growing international company in an ambitious, professional, and dynamic environment
  - 9-5 job and weekends off
  - Collective Health insurance
  - Opportunities for further self-development
  - Result-oriented bonus (variable payment)
  - Relocation package
  - Pension plan