Project Manager(Automation)

Position Name:Project Manager(Automation)

Description:

The purpose of the role is to manage delivery of project drive operations and delivery governance, ensuring the right talent supply chain to optimize customer satisfaction and cost of delivery.

Responsibilities:

Delivery Management

• Ensure seamless delivery of the projects
• Deploy optimum project delivery structure post-transition/ migration phase by evaluating the budget, costs, risks, and staffing requirement
• Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts, and costs
• Ensure 100% compliance to Project SLAs, information security protocols, etc (all customer’s contractual obligations)
• Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA
• Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics
• Drive various project-related audits like quality, customer, ISO, etc, and ensure zero non-compliance
• Conduct periodic cadence with the quality team to take proactive measures to resolve issues/ possible escalations
• Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement
• Regularly audit the quality (QA) status of delivery and engage the QA team to ensure adherence to Quality Assurance standards and processes
• Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms
• Ensure expected ramp-down (ERD) compliance as committed in MSA

Client Relationship Management

• Engage with the clients to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients
• Conduct regular customer connects (meetings/ visits/ video-conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customer’s current and futureneeds and seek feedback to improve delivery methodology/ timelines/ resource allocation
• Identify and close early warnings on a project to avoid any customer escalations
• Plan and conduct Quarterly Business Reviews (QBR) along with DM’s/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account
• Design and monitor project performance dashboards/ reports with the clients periodically

Operational Excellence

• Automation Focus
• Perform Pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project
• Deploy next-generation hyper automation and crowdsourcing initiatives in coordination with the Holmes RO team to enhance productivity, quality, and speed of deliveryInnovation Focus
• Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed, and productivity parameters
• Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth

Qualifications:

• 8-10 years of Project management experience required.
• Interact and engage with the tools team to bring in new tools in the project to automate certain pointers/eliminate any noise in the project.
• Plan and conduct periodic idea campaigns to generate new solutions to problems/ define better ways of working.

Company Description

A leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
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