Client Services Director

Client Services Director

AI Machine Learning start up

£80-90K+ OTE

London/Hybrid

We are searching for a strategic and talented Client Lead for an incredible  AI machine learning start up in the translation space. Following a $20 million Series A round, they're on the hunt for top talent to join their ambitious mission, heading up the account management team. The new Client Lead will be responsible for strategic thinking on how to maximise revenue from existing large media clients whilst also driving revenue themselves. Experience with enterprise media clients woul be a massive bonus.

Responsibilities:

As Client Lead, you’ll be coming in at a critical time to help:

• Lead their Account Management function, becoming the third leg of their Go To Market team, alongside Sales and Marketing

• Own their revenue target for existing customers

• Be ultimately accountable for the experience that customers have with the company and maximise the growth and retention of each account

• Cultivate strong relationships with customers, ensuring a deep understanding of their strategic goals and how they can help to achieve them

• Manage and grow the Account Management team, working with them to build out a best in class account management playbook

Experience:

• At least 8+ years experience working in account management or customer success

• Demonstrable experience owning and meeting a revenue target

• Strong commercial mind - you will need a knack for translating customer needs into new opportunities and deals

• Experience managing and leading a high performance team

• Evidence of account expansion and understanding of the ‘land and expand’ tactic

• Very high attention to detail and adaptability - experience working in a start up/fast paced environment where not all processes are explicitly in place will be helpful

• A strategic thinker who can navigate giant media corporates to increase the customer lifetime value and uncover hidden opportunities

• Exceptional communication skills and emotional intelligence- relationship building will be pivotal to your success

• Hungry to make an impact and get stuck in - excitement about startups, emerging tech, media etc will all be bonuses!

• Knowledge of the digital media world and/or an understanding of localisation would be a huge plus!

• Loves to build relationships and is genuinely customer-focused

• Looking for a place where you can grow