Italian Speaking Customer Service Representative

ItalianSpeaking Customer Service Representative

Our Client is a captive contact centre providing seamless 24/7 customer support services in multiple languages. Over the years, they have diversified into providing 24/7 multilingual contact centre solutions to global names in aviation, telecommunication, retail and finance.

Job Type Remote | Full-time
Salary: R16 667 Gross per month + Benefits

Requirements

• Fluent in Italian (B2+)
  

• Excellent Computer literacy & technical skills
  

• No criminal record.
  

• Flexibility to work shifts
  

• Fibre internet connection or fixed stable ADSL line required at own cost.
  

Responsibilities

• Work for a prestigious airline brand on various work streams
  

• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languages
  

• Work on airline reservations systems & handle voice calls in English & Greek, may include some written correspondence.
  

• Fully paid product and systems training provided.
  

• Daily interactions with international passengers with queries and compliments
  

• Required to meet specific key performance indicators and meet expected client service levels.
  

• Demanding and time-sensitive call centre environment
  

Salary and Benefits

• Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
  

• Rotational shifts Mondays Sundays includes & public holidays as operationally required. Working hours may be subject to change depending on client requirements.
  

• Training: 4 weeks (Fully Paid).
  

• Probation period: 4 months
  

• Health insurance benefit (Paid for by the Company)
  

We are looking forward to hearing from you soon!

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Blackpen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta and Cape Town.

Fluent in Italian (B2+) Excellent Computer literacy & technical skills No criminal record. Flexibility to work shifts Fibre internet connection or fixed stable ADSL line required at own cost. Responsibilities Work for a prestigious airline brand on various work streams Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languages Work on airline reservations systems & handle voice calls in English & Greek, may include some written correspondence. Fully paid product and systems training provided. Daily interactions with international passengers with queries and compliments Required to meet specific key performance indicators and meet expected client service levels. Demanding and time-sensitive call centre environment Salary and Benefits Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day Rotational shifts Mondays Sundays includes & public holidays as operationally required. Working hours may be subject to change depending on client requirements. Training: 4 weeks (Fully Paid). Probation period: 4 months Health insurance benefit (Paid for by the Company) We are looking forward to hearing from you soon! --------------------- Blackpen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta and Cape Town.