Dutch Customer Service Agent - Energy

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Tasks

For one of the biggest Energy suppliers in The Netherlands we are looking for a Customer Service Agent who speak either Flemish or Dutch with English.

In this job you will help clients with questions or problems through phone, chat or email. These questions relate, among other things, to changes to customer data, contracts, inquiries about invoices.

The customer care agent will handle the entire part of customer service, from A to Z, to both current and potential new customers:

• To handle all the incoming questions and requests via telephone, e-mail and /or chat regarding:
• invoicing and the dunning process
• payments (incl. dropping procedure of customers, payments plans, deferred payments and when to cancel costs
• tariff changes (incl. proposing a product change or a discount)
• To treat complains
• To do retention
• To increase clients satisfaction while building and maintaining
• good and long-term customer relationships
• To handle move requests

Requirements

• Native Dutch + English
• Experience with CRM systems & MS Office
• Strong communication skills (oral and written)
• Good logical and analytical thinking

Benefits

• Paid training
• Fun, people-oriented call center
• Market-based basic salary
• Growth opportunities
• Relocation package available

Location: Sofia (Bulgaria)

Working hours:

• Monday Friday : from 09h00 till 19h00
• Satudary : From 09h00 till 17h30 (only e-mail)

WFH Home office will be possible after 2 months working from the office proving stability related to work ethics and after showing good results on the project home office will only be valid based on the decision of the employer depending on the Covid - situation