Dutch Customer Service Agent Valencia

Are you a people person and like helping others with their questions? Then we are looking for you. For our customer we are looking for inbound call center agents who can answer customer question in an enthusiastic, friendly and respectful way. This position is available in Valencia. You will need to relocate to Valencia where you can experience the city to the fullest. Are you up for this next step in your career? Then this job could be yours!

Tasks

For a customer, based in the center of Valencia, we are looking for Inbound Call Center Agents who speak either Flemish or Dutch with English. Previous customer contact experience is not required, but is appreciated. Candidates must live in Valencia or be willing to relocate in the short term.

The candidate will be handling the administrative and technical questions from Belgian telecom company customers.

Requirements

• Call Centre experience is an added value, but not required;
• Basic computer skills are necessary;
• Able to follow procedures around sensitive data;
• Flexibility and punctuality regarding working hours (shifts including evening and weekend services).
• You are looking for a challenging long term position.

Benefits

• Paid training
• Unique, atmospheric, people-oriented call centre, with a good dose of fun
• Market-based basic salary with the possibility of a bonus
• Employee benefits such as meal card, transport card and private insurance
• 4 company outings per year
• Free fruit and drinking water
• Growth opportunities

Location: Valencia

Working hours: Monday - Saturday between 09:00 and 21:00 uur (in shifts). Part-time is possible but keep in mind that both training sessions are fulltime and that it is advised to work at least 32 hours per week in the first 2/3 months. After this period they could potentially work 24 hours per week.

Training: 2 x 2 weeks.