Reservations Manager (Indiv + Groups + MICE)

For our client, a fast growing Hotel Group with several hotels in Belgium, we are looking for a Reservations Manager that will be in charge of the Groups & Individual Reservations of the company and will support all properties in Belgium.

Position is based in Brussels HQ Office and the candidate will manage a team of 10 FTE.

Sales responsibilities :

• Responsible for the sale and management of all booking enquiries (individuals + groups) for all hotels in Belgium
  
• Responsible for the qualification of leads
  
• Manages confidential contracts and agreements in collaboration with the sales team and the Hotel Managers
  
• Will work closely with the Sales & Revenue Management team
  
• Promotes and maintains good relations with PCOs, travel agents, airlines and corporate accounts
  

Administrative and operational responsibilities:

• Follows up on group files in respect of option dates, reminders, follow-up on partial or total cancellations with invoicing if necessary
  
• Is responsible for the encoding of bookings in the PMS (room breakdown, rooming-list, sales conditions, credit card, special enquiries,...)
  
• Prepares the group s information sheets necessary for operations and briefing all parties before the group s arrival
  
• Ensures the quality of stay of bookings and deals with customer complaints and requests in an efficient and professional manner in collaboration with the operational teams if necessary
  

Requirements

• You have at least 5 years of experience in the back office (expertise in the use of Opera software is a plus)
  
• You have a good knowledge of the office package (Excel, Word, Power Point)
  
• You can demonstrate experience with analysis, customer relations, collaboration and project management
  
• You have a commercial spirit and are a strong negotiator and argumentation force
  
• You are open to process changes when it is good for your organisation and you know how to translate these changes at an operational level
  
• Your communication skills are fluent in French and English, both written and spoken. Dutch a serious advantage.
  

Benefits

• Full time contract
  
• Good package
  
• Opportunity to join a young and dynamic group of hotels