Network Engineer 4

Position Summary: Provide administrative, technical, design, programming, and engineering support for multiple types of IP Telephony (IPT) Systems, Voicemail/Call handler systems, IP contact center systems, local & long-distance call connectivity, and video conferencing systems. Platforms also include of a diverse mixture of Cisco routers & switches, and a wide variety of adjunct servers. Employee is expected to have in-depth knowledge of NTSD supported service offerings and to mentor peer or entry level team members. Additionally, employee will analyze and resolve tier 2 operational problems and identify system and operational efficiencies.

KNOWLEDGE, SKILLS, AND ABILITIES:

Must be familiar with Cisco Systems IOS, Cisco IPT, Session Manager, Session Border Controllers, and have solid knowledge of enterprise networking and telephony principals including various types of technologies and connectivity types to the Public Switched Telephone Network. Knowledge must be specific to telephony networks and related components. Ability to highly perform job duties on a consistent basis and engage in knowledge transfer of standard, troubleshooting techniques, division work practices/standards and technical skills to apprentice level technicians.
Certifications from Cisco and Microsoft are highly desirable.
Specific Experience:
Required:
Cisco Unified Call Manager 3+ years
Cisco Unity Connections 3+ years
Cisco ATA and VGs 3+ years
Assigned duties, percent of time spent performing each duty, and what is done to complete each duty.

Duty 1

General Summary of Duty 1 % of Time 70
Configure, deliver, maintain, and support any of the cataloged Telephony services offerings.
Individual tasks related to the duty.
Access the Remedy Change Request system to obtain a list of current incident tickets, project tasks, and C906 requests and process according to established SLEs.
Analyzes and resolves problems to identify network hardware system and operational efficiencies and failure patterns.
Utilizes Standard Operating Procedures (SOPs) to perform routine tasks.

Duty 2
General Summary of Duty 2 % of Time 15
Provide administrative support for all related unified communications platforms and associated tools. This includes Cisco as well as third party support tools.
Individual tasks related to the duty. Validates and finalizes Local Change Board (LCAB) and Enterprise Change Board documents. Perform maintenance and upgrade systems as a result of approved systems design or request for change (RFC).
Reviews and approves updates to systems documentation.
Evaluate and provide recommended changes to Design documents and requests.
Performs implementation and maintenance of network systems hardware and operating systems.
Utilizes Standard Operating Procedures (SOPs) to perform routine tasks.
Perform other related assignments as directed my management.

Duty 3

General Summary of Duty 3 % of Time 10
Projects as assigned by management Individual tasks related to the duty.
As IT Service Requests are submitted by Agencies, the Analyst 11 may be asked to bulk build new Cisco phones or assist in large configuration changes.
Utilizes Standard Operating Procedures (SOPs) to perform routine tasks.
Other projects as assigned by management.

Duty 4

General Summary of Duty 4 % of Time 5
Reviews, creates, and maintains Standard Operating Procedures (SOPs).
Individual tasks related to the duty.
Reviews SOPs to assure accuracy and compliance.
Prepare SOPs as new products and services are added.