QA Manager

QA Manager

Location: Chicago, IL, US

Job Type: Full-time

Skills: QA Maager, risk, compliance, audit, operations and/or controls, Quality Control/Assurance Testing, Management, Process Risk Control (PRC), Risk Control Self-Assessment (RCSA), internal audit, risk management, process improvement, compliance, front line control role, or similar business control experience

Job description

Line of Business Role Description *The candidate will support the In-Line Quality Assurance Monitoring & Inspection team in mitigating risk across the Global Operations organization. Provide support for monthly control execution within a LOB and directly supports execution and management of the ILQA Program through various initiatives to drive process improvements and control performance sustainability. *Responsibilities may include: Conduct or coordinate quality Inspection reviews to ensure associate performance and control effectiveness *Execute Quality Assurance activities including control execution, case assignment, and results reporting in a timely manner *Support initiatives to enhance Quality Assurance program success *Provide support on Regulatory Exams, Internal Audits and other Monitoring & Inspection reviews *Capture data and information relevant to inspection metrics to support governance activities for dashboard reporting

Required Skills: *2 or more years in one or more of the following areas: Quality Control/Assurance Testing, Management, Process Risk Control (PRC), Risk Control Self-Assessment (RCSA), internal audit, risk management, process improvement, compliance, front line control role, or similar business control experience Ability to critically think and problem solve when escalations arise *Strong communication abilities, organizational skills, and attention to detail *Strong research and analytical skills Ability to prioritize effectively, a self-starter, organized, capable of performing work independently with minimal direction. *Proficient computer/software skills - Experience with Microsoft Word, Excel, Power Point, Outlook, SharePoint, etc.

Desired Skills: *Working knowledge of Risk, Quality Control/Assurance Framework *Knowledge or experience with Anti-money Laundering concepts/regulations or ACAMS Certification *Previous work experience in one or more of the following areas: risk, compliance, audit, operations and/or controls *Foundational knowledge of general bank policies, specific to data and privacy *Bachelor's degree in related field or equivalent work experience

Skills : QA