Italian Customer Experience Specialist

Have you always wanted to experience working abroad and are you someone who likes to help people with their questions? Then we have the job for you! We have an offer in which you will be working for a global leader in the travel industry. With this job you will be helping customers with their questions. The best part about this is that this is possible in Budapest. You can experience living abroad, learn more about the rich culture and history of Budapest, see the underground caves, visit the beautiful parliament building and try the Budapest cuisine. Sounds like an opportunity for you? Check out this position.

For our customer, a global leader in the travel industry, we are looking for a customer experience specialist. In this role you give customers the best possible experience when they have questions on their bookings.

Tasks

• To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
• Understand and deliver business strategies and improve customer services through the execution of self-service
• Accountable for meeting individual and team goals (KPIs)
• Continuously identify work process improvements and communicate to Team Leaders and (or) Managers.

Requirements

• Must have advanced command of spoken and written Italian & English language (level C1 or higher according to The Common European Framework )
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Willing to work on rotating shifts, public holidays, and weekends
• Ability to work in both a team environment and independently
• Demonstrate high degree of integrity and confidentiality

Benefits

• Permanent contract (40 hours per week)
• 5-day work week
• Competitive salary
• 4 weeks paid training
• Discounted hotel accommodation; anywhere in the world
• Exposure to travel industry
• Career advancement opportunities at any of our office locations globally
• Work culture: balance in work and life
• Work environment: multinational
• Dress code: smart casual
• Strategic office location

Working hours: 9 working hours per shift

• Days off rotating by monthly basis
• 5 day working week

Candidates should also be able to work during public holiday & weekends depending monthly schedule. From July we re going to have 2 days work from home allowance per week.

Shift information: Working on rotating shifts weekly basis AM & PM.

• AM shift starting times: between 07:00 to 11:00
• PM Shift starting times: between 12:00 to 13:00