Senior UX Designer

We have Sr. Level UX Designer Opportunity for HYBRID ROLE FOR NYC (2/3 days to the office)

NOTE : Please provide PORTFOLI LINK along with resume.

The work should be smart enough. I.e. Apple's advertisement

TASKS:

- Own user research and service design research for a problem space

- Prepare and/or coordinate all documentation, plans, consent forms, recruitment and other preparation activities needed to successfully conduct user research and service design research

- Conduct 1:1 and group user research sessions, including leading interviews, note taking, and other activities related to user research sessions, following all City-required standards and policies

- Create synthesis documents, reports, and design artefacts such as service blueprints, user journey maps, etc. as needed to adequately portray and communicate the learnings from user research.

MANDATORY SKILLS/EXPERIENCE

At least 8 years of experience in user research, service design and/or UX design (or related fields) during which time candidate had demonstrated experience independently planning, recruiting for, conducting, and synthesizing user research sessions and/or service design efforts

Deep understanding of service design principles, practices, and methods

Understanding of user research principles and benefits

Understanding of product development methodology, frameworks, and principles

Some skill in UX software including Figma

Data and evidence-driven decision making

Some knowledge of modern technology, including cloud technology, architecture, agile delivery methods and software practices

Ability to guide design decisions in complex service areas, helping stakeholder see opportunities and leading process change and plotting a path forward

Ability to understand technical complexity and risks, run collaborative design activities, influence senior leaders and others.

Ability to help services build and deliver on transformation vision

Ability to manage risk, and explain the trade-off between complex risk factors to find simple ways forward

Ability to facilitate and guide services, make decisions, and plot the path forward.

Ability to prototype in different ways: on paper, in static code or in conversation

Ability to build clear visualizations of service and user journeys to help teams plan and prioritize work, working alongside a Product Manager

Able to build great relationships with a wide range of disciplines

Relentless user focus, with the ability to contribute to user research and the translation of user feedback into design decisions

Extensive experience planning, designing, and delivering user research in the context of product and service design

Nuanced understanding of diversity, equity, inclusion, and accessibility in the context of digital service design

Experience working in multidisciplinary teams to design and build services and improve existing service delivery

Experience delivering prototype interactions against time constraints to help unlock creative thinking in a team

Experience of managing service design projects and programs in large organizations

Experience of facilitating cross-organizational work, helping disparate parts of an organization to map and understand its interdependencies

Proven experience of building positive relationships with a range of both internal and external stakeholders

Experience leading design crits and community sessions.

Candidate MUST have an online portfolio and provide a link as part of the submission package (in the body of the resume preferred).

DESIRABLE SKILLS/EXPERIENCE:

Ability to translate learnings into wireframes and/or prototypes for further testing

Ability to create and conduct compelling and concise presentations to senior stakeholders on the learnings from user research

Knowledge of systems thinking

Understanding of the history of service design

Coaching and mentoring

Desire to take an active part in the cross-government digital and design community.

Ability to coach teams in agile ways of working

Ability to apply digital ways of thinking to non-digital problems

Experience coaching people in a non-agile organization how to embrace service design and user focus

Experience leading service design teams to help an organization understand and solve large, complex problems