Pension Administrator - Scheme Events (Remote working availabl

As a Pension Administrator in our Scheme Service Centre (SSC) you will be involved in quality service control, maintaining standards, adherence to and implementation of best practice across all SSC processes.
You will support SSC client relationships, project budgeting, peer review for and coaching of junior colleagues whilst taking a lead on process improvements for clients and processes and be actively involved in working parties, review and update of SSC process documents (PRMs, Checklists and SOPs) as well as developing/delivering training to the wider SSC team.

What can you expect?
Take responsibility for the allocation and management of work on the team covering member, client and scheme processes.
Ensure processes are adhered to and support any review to maintain best practice, drive continual improvement, operational effectiveness and client profitability.
Support the increased quality of service delivered by continuous and controlled improvement of processes.

What you will be rewarded with?
We offer competitive salaries and comprehensive benefits
25 Days Annual Leave, with the option to buy or sell up to 5 days per year
Excellent defined contribution pension scheme with up to 12% employer contribution (based on a 4% employee contribution)
Private Medical Insurance

We will count on you to:
Have input in the agreement of overall delivery targets for your allocated schemes/tasks
Be part of and support any team plans to ensure achievement of the targets for member and scheme event work.
Coach team members to achieve all scheme event delivery targets based on service level agreements and timetables agreed with clients.
Develop and maintain a client-specific service delivery and improvement plan for clients, if appropriate
Where you are the client lead, ensure your knowledge on client needs is up to date and liaise with other team members/teams on on-going client requirements.
Provide input and be responsible for ensuring targets are met on all SSC processes for your allocated clients, flagging to your Team manager where there are conflicts.
Ensure all agreed client processes are included on the correct Work Control for your clients at all times.
Attend client pre/post renewal meetings where these are in place and any Trustee/Client Meetings when invited.

What you need to have:
Previous client and trustee liaison experience
Proven ability to check pensions calculations to a high standard of accuracy
Full understanding of member calculation processes.
In depth knowledge of UK pensions legislation.
Proven ability to communicate with impact to clients, trustees and members

What makes you stand out?
Relevant Professional Qualification or working towards
Experience of coaching and supporting in a high performing team.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercers more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit (link removed) Follow Mercer on Twitter @Mercer.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.