Mandarin Customer Order Fulfillment

BENEFITS: Sick Leave Vacation Leave Profit share HMO Retirement Fund Government Mandated Benefits JOB DETAILS: Company Profile: One of the multinational manufacturing companies that produce cleaning supplies and other chemical consumables. Position: Mandarin Customer Order Fulfillment Salary: Php 69,000-Php 70,000 Industry: Shared Services Schedule: Dayshift Schedule Location: Makati City Work Set-up: Work Onsite Responsibilities: Proactive order management and anticipating and solving issues relating to customer orders via email and calls Liaise with customers to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows) Management of customer inquiry resolution through the development and implementation of action plans to eliminate the source problem Identifies and implements process improvements and identifies efficiencies and best practices Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary Collaborates with the E-commerce department to solve systems issues Develops and maintains customer service performance reporting systems to assist the local country inefficient management of its business Requirements: Can speak, read and write in Mandarin and English. Bachelors Degree graduate. System: SAP and Excel (Basic to Intermediate) preferably Able to multitask and work under pressure with strong attention to details Able to work on his own initiative and prioritize tasks Values operating in a collaborative and cooperative environment. Demonstrates flexibility and adaptability to changes Recruitment Process: Paper Screening Initial Interview with the HR 2-Competency-based interview Hiring Manager and Language Assessment Job Offer