Technical Support Manager

Roles and responsibilities: 1. Manage day to day support issues of the Customer Service team by ensuring resources are appropriately balanced for maximum efficiency. 2. Help the team to prioritize external and internal client requests and issues and seek out opportunities to delineate and communicate effectively. 3. Facilitate team problem solving when escalations occur and be the decision maker in critical situations. 4. Interface clearly, consistently, and often with R&D and sales in the organization to ensure the role of the customer service team evolves as product updates, releases and initiatives are planned. Required skills and experience: 5+ years of management experience Strong background in customer support Experience in manager roles with recruitment, selection, hiring, employee engagement and performance reviews Excellent writing, editing, communication and interpersonal skills required Proficient PC skills and related software applications Desired skills: High competence in web systems, preferably experience in data reporting Provided customer support on IP video/CCTV technology Note 1: You MUST be legally entitled to work in Canada (i.e., possess Canadian Citizenship, Permanent Residency or Valid Work Permit). Note 2: High Tech Genesis Inc. is an Equal Opportunity Employer. Note 3: In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), HTG will provide accommodation accessible formats and communication supports for the interview process upon request. Note 4: Please submit an MS Word version of your resume when applying for this position. Note 5: Salary will be commensurate with experience. Begin your exciting career with us by