Customer Operations Specialist

High Tech Genesis is looking for a Customer Operations Specialist who will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department.

The roles and responsibilities:
1. Provides phone and email support to customers. Answers questions regarding products, pricing, part number verification etc.
2. Liaises with the Sales, Finance, Product Management, Legal and Operations departments to ensure smooth order flow, delivery of product and successful resolution of customer needs (on time delivery and product shortage mitigation).
3. Generates all transactions related to order management in SAP as related to overall processes for hardware, software, and services product lines.
4. Provides shipment confirmations and tracking information to customers as required.

Required skills and experience:
1+ years in customer sales
SAP experience in Order Management
Strong knowledge of MS Office
Excellent interpersonal, organizational, influencing, and communications skills for
Customer and inter-company interactions
Bonus skills!
Experience in a High-Tech company
Spanish or any other languages
Experience with Salesforce

Note 1: You MUST be legally entitled to work in Canada (i.e., possess Canadian Citizenship, Permanent Residency or Valid Work Permit).
Note 2: High Tech Genesis Inc. is an Equal Opportunity Employer.
Note 3: In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), HTG will provide accommodation accessible formats and communication supports for the interview process upon request.
Note 4: Please submit an MS Word version of your resume when applying for this position.
Note 5: Salary will be commensurate with experience.