Customer Service - Mandarin Speaker

"- Understand customer enquiries and respond via applicable channels: email, chat, and call backs
- Understand customer inquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as requires
- Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language"