Dutch Technical Customer Service Agent - Payment Industry

Relocate to Casablanca and start your adventure abroad! We are currently looking for admin employees to join our team in Casablanca. While starting a new challenging job there, you are also able to discover all that Casablanca has to offer. You can enjoy the unique architecture, try the Moroccan cuisine and experience the rich culture and history of Casablanca. Start this adventure abroad and experience all that Casablanca has to offer!

Our customer was founded in 2008 and has known a steady evolution starting with just 30 Seats. The candidate will be working in a project with relatively simple processes, but accuracy is an absolute must. The candidate deals with questions from Dutch shops that are using the end customers' payment solutions (pin machines etc).

A big part of the job is remotely solving technical issues or questions regarding the payment solutions. There is a training program in which you will go through all the aspects of the job (focus will be on privacy related themes).

Profile

• Call centre experience is an added value, but not required;
• Basic computer skills are necessary;
• Able to follow procedures around sensitive data;
• You can submit proof that you are free of criminal offences;
• Flexibility and punctuality regarding working hours (shifts including evening and weekend services).

Our ideal candidate is

• Communicative and empathetic;
• Disciplined and accurate;
• Respectful and positive towards customers;
• Solution-oriented thinking;
• Patient;
• Reliable.

Our offer

• Paid training
• Unique, atmospheric, people-oriented call centre, with a good dose of fun
• Market-based basic salary with bonus opportunities
• Employee benefits such as private insurance
• Growth opportunities

Location

Casablanca (Morocco)