Mandarin Client Success Executive (Dayshift | Shared Services)

Position: Mandarin Client Success Executive Industry: Shared Services Location: Quezon City Work Set-Up: Hybrid Schedule: 6:00AM-2:00PM; Sat-Sun Off Salary: Php 60,000 - Php 85,000 DUTIES: Primarily responsible for processing companies which patent records/ information are in Chinese Data Quality Conduct in-depth internet research to achieve data quality in patents globally with additional focus on identifying, understanding, and accurately processing Chinese, Japanese, or Korean documents/ information Identify patent ownership based on extensive research on corporate structure, M&A, Spin-offs, company name changes, and patent transactions Conduct quality control measures to ensure data is highly accurate and reliable Responsible for validating, updating and verifying customer information in the Harmonizer Tool Ensure updates or changes in customer database are accurate and are meeting quality standards Meet or exceed productivity targets that are based on efficiency. Target of processing time per customer may vary depending on the type of process and portfolio size Identify future process improvements to further improve team or individual performance Effectively communicate with internal stakeholders and team members to foster collaboration Ensure data standards and SLAs are met Communicate effectively on the status of tasks and projects in progress REQUIREMENTS: CHINESE - Ability to read, write, and speak in the aforementioned languages. Ability to approach a problem by using logical, systematic, sequential approach Ability to perform with insight, acuteness, & intelligence in the industry. Make decisions & act in situations in which there is not enough information to be certain of outcome/implications of the decision Recruitment Process: Initial Interviewer Language Assessment Final Interview Job Offer